We hope you will not have cause to do so, but if you have a complaint, in the first instance, please email us at complaints@ratesetter.com.au or call us on 1300 768 710. Please include brief details of your complaint and your RateSetter account number if possible.

If you feel we haven’t addressed your problem adequately after using our internal complaints procedure, we can give you details so you can make a complaint to the Australian Financial Complaints Authority.