To complete identity verification you will need to email with a certified copy of one of the following:

  • Australian State or Territory-issued drivers licence
  • Australian or foreign passport
  • State or Territory-issued photographic permit/identity card
  • Birth certificate
  • Citizenship certificate
  • Department of Human Services-issued pension card

If you don’t have any of these please provide a certified copy of a notice that specifies both your name and address issued to you within the past three months by the Commonwealth, a State or Territory, the Australian Taxation Office, local government body or utilities provider (such as an electricity bill).

All documents must be certified by a qualified person as being a true and correct copy. Click here for a full list of persons able to certify documents.